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ID Verification (for high value cards)

  • How do I complete the ID Verification process?
  • I have completed the ID verification but my card is still not activated, what should I do?
  • Do I need to complete ID verification for every Chip & PIN or Digital Reloadable Gift Card that I have?
  • I am having trouble scanning the QR code to complete my ID verification, what should I do?
  • I am having trouble taking the required photos during the ID verification, what should I do?
  • Why am I being asked to verify my identity to use a Chip & PIN or Digital Reloadable Gift Card and is my data secure?

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