How do I complete the ID Verification process?

Once directed to our ID verification process, follow the instructions to confirm your identity and activate your Chip and PIN Gift Card. You will be required to do two things:
  1. Upload a photo of your photographic ID (passport or driver's license)
  2. Take a live selfie
Once both steps are complete, click to finish the process. You will be informed that your ID verification is being processed. It’s usually done within an hour or two, but please allow up to 24 hours for this process to finish.
Once you are verified, you will receive a text message with your PIN and confirmation that your gift card is ready to spend in-store or online.
The following short instructional video will explain how to activate your Chip & PIN Gift Card:
Did this answer your question? Thanks for the feedback There was a problem submitting your feedback. Please try again later.