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  • Why can't I find the App in the App store?
  • What device set-up is needed to spend with contactless payment?
  • How do I use the App on Android to spend in store?
  • Can I add a plastic One4all Gift Card to the App / Digital wallet?
  • How do I add a card to my Apple Wallet?
  • I have a Huawei phone, can I still use the App?
  • How do I enable lock screen security?
  • How do I access my card details to spend Online?
  • My card has zero balance but is still appearing in the App?
  • I have installed the app, why I don’t get app approval as an option?
  • I have selected App approval on the merchant website, why is nothing happening on my phone?
  • I have pressed approve on the app, why did nothing happen on the merchant website?
  • What should I do if I’ve been asked to authorise a purchase when I wasn’t buying anything?
  • Why isn't my card loading in the app?
  • What do I do if I wish to spend my card in store but do not have a NFC compatible smart phone?

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