Why have I received a link to download the ID-Pal app?

ID verification for Chip & PIN and Digital Reloadable Gift Card holders lasts for four years. 


When it expires, you'll receive an SMS asking you to resubmit your ID verification via the ID-Pal One4all app. Please click the link to download the app and follow the on-screen instructions.


Due to a technical issue, some customers may have received multiple SMS messages. This has now been resolved and we apologise for any inconvenience caused.

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