Can I cancel my order?

You, as the purchaser, have the right to cancel any physical card which you have ordered on our website within 14 days of purchasing provided that the card has not yet been given as a gift or reward to another person and no transactions have been made using the card. You can do this by calling our customer services team.

Please note, once a card has been cancelled, the funds will be returned to you and the card will be immediately blocked, making it unusable.