My balance is locked
The online gift accounts remain locked throughout the year. Your savings will be added weekly/monthly depending on how this was set up at the time the account was opened.
The funds are released towards the end of the year. The release date is different for each company depending on pay dates. If you wish to query your release date, your employer will be able to provide you with this.
You will receive an email once the account has been unlocked and you will then be able to use the funds in your account to purchase gift card(s) and arrange to have them posted to you.