I am having issues with accessing my ID-Pal link

This may be a technical issue which is invariably device-related and is usually solved within minutes. Following these steps, in order, will ensure you can resolve your difficulties in the shortest time possible:

  • Deleting the app,
  • Switching your mobile device off and on again
  • Then clicking the link to download the app once more
  • Forwarding your ID-Pal download link to another device (such as an iPhone or Samsung) and making a submission from that device
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