Why do I have to download an App called ID-Pal?

You only need to download the ID-Pal app if you have a gold Chip and PIN card or have received a reloadable digital gift card from your employer.

Due to this being a reloadable or high-value gift card it must be registered in your name to comply with new EU regulations on e-money products.

Due to this being a reloadable or high-value gift card it must be registered in your name. With the intentions of it being topped up again in the future, you must follow a verification process.

This involves downloading a secure App ID-Pal to submit your identification through this platform. Once you have successfully submitted your ID, you will receive a notification to say it has been successful. Your card will then be ready to use.